Term and Conditions

G’day and welcome to Surf Board Pro Store! We’re stoked to have you here. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our website and making a purchase, you agree to these terms in full. If you disagree with any part of these terms, please don’t use our website.

Our store caters to surf enthusiasts of all levels – from beginners just catching their first waves to seasoned pros chasing the perfect barrel. We’re committed to providing quality gear and an awesome experience both on and off our website.

In these Terms and Conditions:

• “Website” refers to Surf Board Pro Store, accessible at surfboardprostore.com
• “We”, “Us”, “Our” refers to Surf Board Pro Store
• “You”, “Your” refers to you, the user or customer of our website
• “Products” refers to the items offered for sale on our website
• “Order” refers to your request to purchase products from us

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Keep your account credentials secure and confidential
• Use the website only for lawful purposes
• Be at least 18 years old or have parental consent to make a purchase
• Not use our website to engage in any fraudulent activities
• Not attempt to interfere with or disrupt the website’s security systems

You’re responsible for ensuring that the products you purchase are suitable for your intended use and comply with any local laws or regulations in your area.

We offer a range of surfing equipment including:

• Beginner Surfboards
• Longboards
• Shortboards
• Surf & Beach Accessories

We strive to provide accurate descriptions and images of our products. However, slight variations in color or appearance may occur due to your monitor settings or product batch differences.

All prices are listed in [insert currency] and include GST where applicable. We reserve the right to change prices at any time without notice, though changes won’t affect orders already placed.

Placing an Order

When you place an order, you’re making an offer to purchase our products. We’ll send you an order confirmation email, which represents our acceptance of your order and creates a binding contract.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your complete payment card details on our servers.

Order Processing

We process all orders within 1-2 business days. If we can’t fulfill your order for any reason, we’ll contact you promptly to discuss alternatives or cancel your order.

We ship worldwide but cannot deliver to some Asian countries and remote areas. If your location isn’t serviceable, we’ll contact you promptly after you place your order.

Shipping Options

• Standard Shipping: $12.95, delivered within 10-15 business days after dispatch via DHL or FedEx
• Free Shipping: Available on orders over $50, delivered within 15-25 business days after dispatch via EMS

Delivery times are estimates only and may vary due to factors beyond our control, such as customs processing or weather events. We’re not liable for any delays in delivery.

Risk of loss or damage to products passes to you once the products are delivered to the shipping carrier.

We’re committed to your stoke factor – both in the water and with your gear. While we hope you love your new surf equipment, we understand that sometimes things might not be quite right.

Return Policy

We accept returns and exchanges within 15 days of you receiving your item. To be eligible for a return:

• Item must be unused and in its original packaging
• Item must be in the same condition you received it
• You’ll need your receipt or proof of purchase

Return Process

To initiate a return:

1. Email us at [email protected] within 15 days of receiving your order
2. Wait for our team to review your request and provide a Return Authorization Number
3. Securely package the item(s) in their original packaging
4. Send the package to our returns address (provided in your approval email)

Refunds

Once we receive and inspect your return (usually within 5 business days of arrival):

• We’ll process your refund within 3-5 business days
• Your refund will be applied to your original payment method
• Please allow additional time for your bank or credit card company to process the refund

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error in your order.

Exchanges

For defective or damaged items, we’re happy to exchange for the same item. Unfortunately, we cannot accommodate exchanges for different products at this time.

All content on this website, including text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent.

The “Surf Board Pro Store” name and logo are trademarks owned by us. You may not use these trademarks without our express written permission.

To the fullest extent permitted by law, we won’t be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim related to these terms or your use of our website won’t exceed the amount you paid for the products that are the subject of the claim.

Nothing in these terms limits or excludes any liability that can’t be limited or excluded under applicable law, including consumer guarantees under the Australian Consumer Law.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes relating to these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Western Australia.

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website after any changes indicates your acceptance of the updated terms.

Now get back to chasing those waves – we’ll handle the rest!

Cheers,
The Team at Surf Board Pro Store