At Surf Board Pro Store, we’re committed to your stoke factor – both in the water and with your gear. While we hope you love your new surf equipment, we understand that sometimes things might not be quite right. That’s why we’ve made our returns process as smooth as a clean wave.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You’ll also need the receipt or proof of purchase.

Note on Surfboards: Due to hygiene reasons and the custom nature of surfboard selection, surfboards (Beginner, Longboard, and Shortboard) cannot be returned or exchanged unless they arrive damaged or defective. Please inspect your board thoroughly upon arrival.

How to Initiate a Return or Exchange

  1. Email Us: Within 15 days of receiving your order, send us a return request at [email protected] using the template below.
  2. Wait for Approval: Our team will review your request and email you within 2 business days with a Return Authorization Number and instructions.
  3. Pack It Up: Securely package the item(s) in their original packaging, including all tags and accessories.
  4. Ship It Back: Send the package to our returns address (provided in your approval email). We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error in your order. If your return is approved, we’ll send you a return shipping label for damaged/incorrect items.

Refund Timeline and Method

Once we receive and inspect your return (usually within 5 business days of arrival):

  • Timeline: We’ll process your refund within 3-5 business days.
  • Method: Your refund will be applied to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund.

Exchanges

For defective or damaged items, we’re happy to exchange for the same item. Unfortunately, we cannot accommodate exchanges for different products at this time – the quickest way to get what you want is to return the original item and place a new order once your refund is processed.

Return Request Email Template

Copy and paste the template below to request your return:

Subject: Return Request – Order #[Your Order Number] G’day Surf Board Pro Store Team, I’d like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify: damaged, defective, wrong item, etc.] I have read and understand the returns policy. Thanks, [Your Full Name] [Your Phone Number]

Questions?

If you have any questions about returning your item to us, don’t hesitate to reach out at [email protected]. Now get back to chasing those waves – we’ll handle the rest!

Cheers,
The Team at Surf Board Pro Store